This Privacy Policy explains how Servicio de Taxi Express LLC (“STE”, “we”, “us”) collects, uses, discloses, and protects personal information through the Taxi Express mobile application and website.
Location Data Disclosure
The Taxi Express mobile application (Android package: com.alodigitalstudio.ste) accesses and collects LOCATION DATA. Location data is disclosed in this privacy policy as required by Google Play and applicable U.S. law.
| Type of location data | Collected? | How it is used |
|---|---|---|
| Precise location (GPS) — ACCESS_FINE_LOCATION | Yes | Pickup/drop-off, driver matching, live map, ETA |
| Approximate location — ACCESS_COARSE_LOCATION | Yes | General area for ride requests and map display |
| Background location — ACCESS_BACKGROUND_LOCATION | Yes (drivers only) | While driver is Online or on an active trip, so passengers can track the vehicle |
- Passengers: location data in the foreground while using the app.
- Drivers: location data in the foreground and background while Online or on an active trip.
- Sharing: location data is shared between passenger and driver during an active trip; sent to our U.S. servers.
- Your choice: you may deny permissions in device settings; rides cannot work without location data.
1. Data Controller
Servicio de Taxi Express LLC
4210 Oakwood Rd Ste B 8, Oakwood, GA 30566, Hall County, Georgia, USA
Georgia SOS Control Number: 25053551
Privacy contact: support@servicetaxiexpress.com
2. Scope
This Policy applies to passengers, drivers, and website visitors. Drivers are also subject to the Driver Agreement and FCRA consents when applicable.
3. Information We Collect
3.1 Account data
- Full name, phone number, email, password (secure hash).
- Profile photo (optional).
- Home address (drivers; passengers when requested).
3.2 Location data
We collect location data, including precise and approximate location, for ride-hailing in Georgia, USA. See Location Data Disclosure above.
3.3 Trip data
- Pickup, destination, trip history, fares, payment method, ratings, support messages.
3.4 Payment data
- Payment tokens and metadata processed by Stripe; we do not store full card numbers.
3.5 Driver verification data
- Georgia driver license, plate, vehicle info, scanned documents, SSN (encrypted), ACH bank details, FCRA consent.
3.6 Technical data
- Device ID, OS, app version, FCM push token, error logs.
4. How We Use Data
- Provide and improve ride-hailing services.
- Match drivers, calculate fares, process payments.
- Verify driver eligibility (manual review and Checkr when applicable).
- Security, fraud prevention, and legal compliance in Georgia.
- Customer support and accounting obligations.
5. Legal Basis & Consent
Location data requires your device permission. Drivers consent to background checks under the FCRA before registration.
6. Sharing with Third Parties
- Passengers and drivers (during trips): name, photo, masked phone, location data.
- Stripe (payments), Google (Maps, Firebase), Checkr (background checks), U.S. hosting providers, authorities when required by law.
We do not sell personal information for advertising.
7. Retention
Data is kept while your account is active. Trip and payment records may be retained up to 7 years for legal and tax purposes.
8. Security
We use reasonable technical and organizational measures including TLS in transit and restricted access. No system is 100% secure.
9. Your Rights
You may request access, correction, deletion, or a portable copy by emailing support@servicetaxiexpress.com. Account deletion: Account deletion request.
10. Children
Not for users under 18. We do not knowingly collect data from minors.
11. Changes
Updates posted at /legal/privacy.html with a new effective date.
12. Contact
Servicio de Taxi Express LLC
4210 Oakwood Rd Ste B 8, Oakwood, GA 30566
support@servicetaxiexpress.com
La presente Política describe cómo Servicio de Taxi Express LLC («STE», «nosotros») recopila, utiliza, divulga y protege información personal a través de la aplicación Taxi Express y el sitio web asociado.
Divulgación de datos de ubicación
La aplicación Taxi Express (paquete Android: com.alodigitalstudio.ste) accede y recopila DATOS DE UBICACIÓN. Esta política de privacidad divulga cómo recopilamos, usamos y compartimos la ubicación.
| Tipo de ubicación | ¿Se recopila? | Uso |
|---|---|---|
| Ubicación precisa (GPS) | Sí | Recogida, destino, matching, mapa en vivo |
| Ubicación aproximada | Sí | Área general para solicitudes de viaje |
| Ubicación en segundo plano | Sí (solo conductores) | En línea o en viaje activo para que el pasajero siga el vehículo |
Artículo 1. Responsable del tratamiento
Servicio de Taxi Express LLC
4210 Oakwood Rd Ste B 8, Oakwood, GA 30566, Condado de Hall, Georgia
Control Number Georgia: 25053551
Contacto: support@servicetaxiexpress.com
Artículo 2. Ámbito
Aplica a pasajeros, conductores y visitantes del sitio web. Conductores: ver Acuerdo para Conductores.
Artículo 3. Información que recopilamos
3.1 Datos de cuenta
- Nombre, teléfono, email, contraseña (hash), foto de perfil (opcional), dirección.
3.2 Datos de ubicación
Recopilamos datos de ubicación precisos y aproximados. Conductores: también en segundo plano cuando están en línea o en viaje.
3.3–3.6 Viajes, pagos, conductores, técnicos
- Origen/destino, historial, tarifas, Stripe, documentos de conductor, SSN cifrado, datos bancarios ACH, FCM.
Artículo 4–6 Finalidades, consentimiento y terceros
Usamos datos para operar viajes, pagos, verificación, seguridad y soporte. Compartimos con pasajero/conductor durante el viaje, Stripe, Google, Checkr y autoridades cuando la ley lo exija. No vendemos datos para marketing.
Artículo 7–12 Conservación, seguridad, derechos, menores, cambios, contacto
Conservamos datos mientras la cuenta esté activa; viajes/pagos hasta 7 años si la ley lo requiere. Derechos: support@servicetaxiexpress.com. Borrado: eliminación de cuenta. No dirigido a menores de 18 años.